Refund, Cancellation, Return & Missing Item Policy
Please review all artwork, sizes, colours, quantities, shipping information and product selections carefully before submitting your order.
Final Sale
All products sold by Strong N Free CDN are final sale. This includes custom DTF transfers, stock DTF transfers, gang sheets, UV-DTF products, custom printed or embroidered garments, personalized products, printed garments and blank garments. We do not accept returns, exchanges or refunds because a customer changes their mind, orders the wrong item or size, selects the wrong colour or quantity, or submits incorrect artwork or information.
Order Changes and Cancellations
Orders may enter an automated production workflow immediately after submission. Once an order has been submitted or production has started, it cannot be edited, modified or cancelled. Gang Sheet Builder orders cannot be edited, modified, cancelled or refunded once submitted.
Customer-Supplied Artwork
Customers are responsible for reviewing artwork before ordering, including spelling, image quality, resolution, transparency, sizing, colours, line thickness and print readiness. Problems contained in customer-supplied artwork or caused by customer-selected settings are not eligible for a return, exchange or refund.
Incorrect, Defective, Damaged or Missing Items
Customers must inspect their order when it is received. Incorrect, defective, damaged or missing items, shortages or other discrepancies must be reported within 72 hours of the carrier’s confirmed delivery date and time.
Claims must be emailed to Strongnfreecdn@gmail.com and include the order number. Clear photographs of the package, contents, affected item and shipping label may be required. Social-media messages are not accepted for these claims.
When a claim is verified, Strong N Free CDN will determine the appropriate resolution based on the circumstances. The resolution may include replacement, refund or store credit. Strong N Free CDN reserves the right to investigate and verify all claims before providing a resolution.
Claims Reported After 72 Hours
Claims submitted after the 72-hour reporting period are not eligible for replacement shipment. If a shortage can still be verified, Strong N Free CDN may issue store credit equal to the value of the missing item.
Shipping and Carrier Delays
Production time and carrier transit time are separate. Once an order has been transferred to the carrier, carrier delays do not qualify for cancellation or refund. Please contact us before ordering if the order is required by a specific date.
Applicable Consumer Rights
This policy does not limit rights or remedies that cannot be excluded under applicable Canadian federal, provincial or territorial consumer-protection law.